The Real Testing Begins with UAT
With most technical projects or development efforts, developers adequately conduct functional or unit testing and the QA team provides value to ensure end-to-end testing is completed. So where does the problem lie then? It is in the user acceptance testing process where the product often comes up short. This can be caused by a number of reasons; it is poorly managed, there is insufficient planning involved and execution comes up short.
With UAT (user acceptance testing) being reliant on the business and the little time those individuals have to participate, how can you ensure that what is being delivered will be successful for the organization?
Think Systems offers a unique process for those organizations that either don’t have the leadership, time or resources to properly conduct UAT.
In addition to the basic testing offerings, Think offers post-testing services to help with the deployment and user adoption.
User Help Documentation
Business analysts will create help documentation and tools to improve user adoption. The help documentation can include user guide, help videos, PowerPoint style documentation or one-page reference sheets.
The creation of a comprehensive training program to include the overall scope of the training program, user based training sessions, a training timeline and training feedback and surveys.
Gaining user adoption in system deployments is critical to the success of the software, but it is just as critical to key organizational initiatives. Deploying business analysts throughout the organization to address challenges, tickets and continued training allows for addressing user challenges early and users to be ‘heard’.
Think’s UAT Approach
While Think Systems has always managed these testing efforts within projects, we are now providing these services as a standalone offering to help organizations prevent delays, thus reducing costs within projects, and deploy a successful product.
Think’s approach involves using ‘seasoned’ business analysts with extensive experience in each major area of testing, working with Business SMEs to really understand the business requirements and relevant business scenarios that need testing. By having resources involved with testing that have intimate knowledge of the business problem, scope of work and business requirements, it allows key components of the testing process to be more strategic and holistic, providing greater opportunity for success and acceptance by the users.
Our testing processes, documentation, and reporting puts an emphasis on traceability to ensure that if the requirements have changed we are able understand what tests are affected, if a specific set of tests are failing we can understand what functionality is affected and finally to confirm that all requirements have test cases and have been tested.
In addition to the focus on testing and working with the business, Think’s business analysts also put an emphasis on generating and providing consistent reporting and status updates throughout the testing effort. Each area of reporting can be tailored towards the metrics and KPIs that are important to an organization to monitor what matters most.
Contact Matt Kucharski, Vice President of Think Operations Consulting, for more information.